Customer Service (877) 392-3535
M-F, 9am to 5pm EST

cai

General

What are some of the benefits of receiving my bill electronically?

It is convenient, saves time, reduces errors, bills don’t get misplaced, allows you to receive bills anywhere at any time and it helps the environment by saving trees. You can continue to receive a paper bill but if you elect to go paperless, you can always print out a copy of the invoice if needed.

What are the benefits of paying a bill online?

Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, saves money (no more stamps, paper checks or envelopes) and Invoice Cloud will store your information for future use – but only if you choose to store it.

What is Invoice Cloud?

Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.

Read more...

Getting Help

Who do I contact with questions about a bill?

If you are unable to find the information you need in your online payment history or open invoices, please call Jasber Utility Services Company at (877) 392-3535

I accidentally deleted my current email notification, what should I do?

If you are registered, you can login (via your biller’s website) and view the bill there or you can call your biller and ask them to resend the email.

What if this website is down or for some reason I am unable to use this site?

Please be aware that interest and fees will not be waived if this website is inoperable for any reason or if data entry errors occur. If the website is inoperable, please call Jasber Utility Services Company.

Read more...

Metering and Services

What is Sub-metering and how does it work?

Sub-metering is the method used by Property Managers, Multi-unit communities, Condominium Associations, Homeowner Associations, Shopping Centers, and Office Buildings to measure individual utility consumption.

Individual sub-meters are installed and billed to resident(s)/tenant(s) for only the utility or utilities consumed. In communities where utilities are not separated i.e. water, electric & gas; utility cost are covered within the monthly HOA dues collected. Sub-metering allows owners to pay for only what they use.  

Jasber Utility Services can sub- meter all utilities; and specialize in utility separation.

What makes our services better than others?

Jasber Utility Services uses only licensed technicians for installation, maintenance, and utility management services.  We pride ourselves on our consultative approach to getting to know our clients’ needs and designing a system that will fulfills those needs. Other water utility company’s use Ratio Utility Billing Systems or (RUBS) or Hybrid water heater meters which does not provide communities with accurate billing consumptions and based on EPA standard is not considered true Sub-metering.  We not only provide Reading, Billing & Installation services; we provide financing options to communities that do not have the initial capital to fund sub-metering projects; but want real solutions to rising utility cost.

Shut off valves are installed so that services can be disconnected for non-payment which allows us to minimize losses and collect on past due balances.

Jasber Utility Services is a full service company that not only installs sub-meters, but can repair/replace main infrastructure utility lines that also contribute to excessive utility consumption loss.

Who pays for common area water usage?

The community HOA remains responsible for all common area water usage. At no time will common area charges apply to a resident’s water bill.

Read more...

Payment

What forms of payment can I use?

You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check your biller’s website for the credit and debit cards that are eligible.

Can I still send in a paper check?

Yes, your bill can be paid in any of the following ways:

  • Email notification based payment – click the “View invoice or Pay Now” button in your email
  • Web based online payment – login to online bill pay via biller’s website
  • Phone payments – call your biller’s office
  • Paper check – sent by whatever means you choose, including US Postal Service (note:  many paper checks today are converted into electronic transactions once they are received by the biller).

What is a service or convenience fee?

A non refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.

Read more...

Security

Is my information secure?

Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

Is my credit card and checking account information safe when I pay online?

Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even your biller does not see your complete account information.

What is PCI Compliance and why is it so important?

PCI stands for Payment Card Industry and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.  If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.

Read more...

Using the System

How does the system work?


It is very simple. Here are the 3 steps taken by customers:

  1. Customer receives email notification or accesses account via the biller website and clicks on the “View or Pay Your Bill” button.
  2. Customer views invoice and either enters payment information for an express payment or registers to schedule a payment.
  3. Customer receives an email confirmation with their payment amount and payment process date.

Do I need to register to pay a bill?

You may need to register to receive electronic bills through email but registration is not required for one time payments (Express Pay). One time payments require that you enter your payment information each time you make a payment. By registering your payment methods, you avoid that step and gain access to your payment history.

Why should I register to pay a bill?

By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These include the ability to view all current invoices at same time, schedule  payments for a specific dates, see previous invoices and payment dates, update your profile information, go paperless (if bill type allows) and sign up for Auto-Pay. You also avoid having to enter your payment information each time you pay a bill.

Read more...

paybill

jusf jms jusf jg 
 twitter  facebook
 youtube linkedin
Go to top