Service Policies

Policies

Please review our service policies carefully. For questions, contact our customer service team at 470-312-2816 Option #1.

Service Disconnection & Reconnection

If your service has been disconnected, please call our office at 470-312-2816 Option #1 to make payment with one of our customer service representatives. In order to have service reinstated, you must pay the total bill in full.

A service reconnection fee of $75.00 for each service will be added at time of reconnection request.
Reconnection can take up to 24–48 hours for restoration from the time payment is received by our office.
For same-day reconnection, you must call our office to make payment prior to 12:00 p.m. An expedited service fee of $85.00 (paid at time of payment) applies in addition to the $75.00 reconnection charge.

SERVICES MUST BE PAID PRIOR TO BEING PERFORMED.

Timely Payment

Payment is required in US currency. Customers can pay by credit or debit card or may issue an electronic check from their bank account (checking or savings) online. Customer bills can be paid in any of the following ways:

Email notification based payment — click the "View invoice or Pay Now" button in your email
Web-based online payment — login to online bill pay via the biller's website
Phone payments — call our office
Paper check — sent by US Postal Service (note: many paper checks today are converted into electronic transactions once received by the biller)

A payment is timely or on time if the total amount of the bill is received in our office and posted to the customer's account by the bill due date.

Late Payment Charges

A 10% late payment charge will be assessed to the TOTAL amount due on all accounts with an outstanding balance, the day after the customer's billing due date.

If you have a Meter Finance agreement with Jasber and payment is not received by the due date, a $25.00 meter late fee charge will be assessed to your account in addition to the 10% late charge.

No bill cycle changes will be granted to customers who receive monthly income such as Social Security, AFDC, etc. to correspond with payment due.

Returned Payment Policy

If a payment is returned by your financial institution for any reason, a $35.00 charge will be assessed immediately to your account.

Meter Tampering

Jasber Utility Services must advise customers that tampering with a meter results in company investigation, police investigations, fines and fees charged to the property owner and attached to monthly billing statements that must be satisfied prior to services being restored to the unit.

As stated in your signed contract for services: Tampering with a Water Meter is Strictly Prohibited. It is illegal to tamper with a duly installed water meter pursuant to the authority of the Association. Member(s) agree(s) not to tamper with, remove, disable, damage, distort, change, relocate or otherwise interfere with the operation of the installed water meter.

Any member or member's tenant/resident found tampering with or damaging the water meter will be FINED $2,500.00 plus the cost of repairs or replacement. We strongly recommend consulting your legal counsel regarding your rights and obligations in such matters.

Property Owner Changes

If there has been a change in property ownership, please contact our office as soon as possible at 470-312-2816 Option #1 or email [email protected]. New owners are required to submit a completed user agreement along with closing statements to verify and finalize the transfer of service. For your convenience, we now offer electronic new user agreements — our customer service team can guide you through the process quickly and easily.

Cancellation, No-Show Policy & Refunds

Cancellations must be received at least 24 business hours before the start of the scheduled time. Inspection refunds are subject to a $10.00 cancellation fee.
If a scheduled appointment is cancelled after the 24-hour cancellation window, refunds are subject to a $25.00 cancellation fee.
All no-shows are considered cancellations and are subject to cancellation fees.
Rescheduling of appointments should be made 24 business hours before the start of the scheduled time, or will follow the cancellation policy and refunds timeframe.
Cancellations must be received via telephone during company business hours: Monday–Friday, 8am–4pm EST. No refunds will be made for requests received after that time.
Refunds will be issued to the paying customer via check within 2 weeks from payment receipt.

Have a Policy Question?

Our customer service team is available Monday–Friday, 8am–4pm EST to help.